Featured Items Support Hub

Your direct line to dedicated assistance. Find clear answers, valuable resources, and connect with our expert support team to ensure seamless media and PR campaigns.

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How Can We Assist You?

We offer multiple pathways to get the support you need, designed for speed and effectiveness.

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Browse FAQs

Need a quick answer? Our comprehensive Frequently Asked Questions cover a wide range of topics, from service specifics and billing inquiries to account management tips. This is often the fastest way to resolve common queries and get back to focusing on your media objectives.

View FAQs
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Access Resources

Empower yourself with knowledge. Our curated library of resources includes in-depth articles, practical guides, useful templates, and video tutorials. These materials are designed to help you understand the nuances of media relations and maximize the impact of your PR campaigns.

Browse Resources
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Contact Support

For personalized assistance or issues not covered in our FAQs or resources, our dedicated support team is ready to help. Easily submit a support ticket or find the most direct contact method for your specific needs, ensuring you get timely and expert solutions.

Get In Touch

Frequently Asked Questions

Quick, concise answers to the questions we encounter most frequently from our valued clients.

How do I submit a new press release?

To submit content for a new press release, the most efficient way is through your dedicated client portal. Navigate to the 'Submit Content' section, where you will find a structured form to upload your draft, provide key details, and specify distribution targets. Alternatively, for urgent requests or complex submissions, you can directly email your dedicated account manager who will guide you through the process. Please ensure your content adheres to our submission guidelines for prompt processing.

What is your typical response time for support tickets?

We are committed to providing timely support to our clients. Our standard operating hours are Monday to Friday, 9:00 AM to 6:00 PM Indian Standard Time (IST). During these hours, we aim to acknowledge and begin addressing all support inquiries within 4-6 business hours. Complex issues may require more time for a complete resolution, but we will keep you informed of the progress.

How can I track the media coverage generated?

Tracking your media coverage is simple and transparent. All generated coverage, including online articles, print mentions, and broadcast clips, is compiled and made accessible through your client dashboard. Our system typically updates coverage reports within 24-48 hours of a publication or broadcast airing, allowing you to monitor the impact of your PR efforts in near real-time.

What are the steps for coordinating an artist interview?

To facilitate an artist interview, please initiate a request via your client portal, specifying the artist, the media outlet requesting the interview, any preferred or suggested timings, and the key talking points or angles you wish to emphasize. Providing these details upfront helps our PR lead streamline the coordination process with the media contact. Alternatively, you can directly communicate these details to your dedicated PR lead via email or phone.

Where can I find information about billing or invoices?

Accessing your billing information and retrieving past or current invoices is straightforward. Log in to your client portal and navigate to the 'Account & Billing' section. Here, you will find a comprehensive overview of your account status, payment history, upcoming invoices, and options for managing your payment methods. If you have specific billing questions, please submit a support ticket referencing the invoice number.

Helpful Resources & Guides

Access expert insights, practical guides, and essential tools to enhance your media and PR initiatives and achieve better results.

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Writing an Effective Press Release

Learn the art of crafting compelling press releases that capture media attention and generate significant coverage. This guide walks you through structuring your news, writing engaging headlines, including essential information, and optimizing for distribution platforms. Elevate your message and secure the visibility your story deserves.

Read Guide
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Managing Your Online Reputation

In today's digital landscape, online reputation is paramount. Discover essential tips and proactive strategies for monitoring your brand's online presence, managing negative feedback, and amplifying positive sentiment. Protect your image and build trust with your audience across all digital platforms.

Read Article
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Media Kit Checklist (Download)

A professional media kit is crucial for attracting media interest. Use our comprehensive checklist to ensure your kit includes all necessary elements – from bios and high-resolution images to press releases and contact information. Download this handy guide to create a polished and effective media kit that stands out.

Download Checklist

Hear From Our Clients

Real feedback highlighting the positive experiences our clients have had with our dedicated support and services.

"Whenever I've had a question, the Featured Items support team has been incredibly responsive and helpful. They genuinely care about resolving issues quickly and understanding the unique needs of artists. Their assistance has been invaluable in navigating the media landscape for my clients."

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Priya Sharma

Artist Manager

"The resources section on the Featured Items support hub is an absolute lifesaver! As a small business owner new to formal PR, I found exactly what I needed to understand the process better and implement some strategies myself. It’s a goldmine of practical information."

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Amit Patel

Small Business Owner

"From signing up to needing assistance, navigating the client portal was surprisingly easy, and submitting a support ticket was straightforward. The response was prompt, and the solution provided was clear and effective. Excellent service from start to finish, reinforcing why we chose Featured Items."

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Sunita Rao

Marketing Head, Tech Startup

About Featured Items

Your dedicated partner in navigating the vibrant world of Media & Public Relations within India's dynamic landscape.

Founded with a vision to bridge the gap between talent and media opportunities, Featured Items has grown into a trusted name for artists, businesses, and organizations seeking impactful PR representation. We understand the unique pulse of the Indian media scene, from traditional powerhouses in Mumbai to burgeoning digital platforms nationwide. Our expertise spans across Media Relations, Artist PR, seamless Interview Coordination, strategic Press Release Distribution, and comprehensive Digital Media Management. We are particularly focused on Reputation Management in an increasingly connected world and ensuring flawless execution for Event PR.

At the heart of our operations is a deep commitment to client success. We believe that strong PR is built on clear communication, tailored strategies, and unwavering support. This customer support hub is a testament to that belief – designed to put resources and assistance directly at your fingertips. We are not just a service provider; we are an extension of your team, working tirelessly to amplify your story, secure valuable coverage, and navigate challenges. Our experienced professionals leverage deep industry connections and innovative techniques to achieve your media objectives effectively. Partner with Featured Items and experience the difference dedication and expertise make in achieving unparalleled media presence and building lasting relationships with your audience.

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Get In Touch with Support

Can't find what you're looking for in the FAQs or resources? Reach out to our support team directly – we're here to help.

Send Us a Message

Other Ways to Connect

+91 112611 0114 Call Support
[email protected] Email Support

Business Hours:

Monday - Friday

9:00 AM to 6:00 PM IST

Our Location:

B-501, Om Sai Towers
Veera Desai Road
Mumbai, Maharashtra 400053
India